KHC FAQs

Not Sure Where to Start?

Check out the answers to frequently-asked questions below. Answers are broken up by area and then topic.

Waiting List

Am I on your waiting list?

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Please email hcvwaitinglist@kyhousing.org to determine if you are on KHC’s waiting list.

Do I need a registration code to apply to KHC’s waiting list?

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I need a registration code to apply for housing assistance: Registration codes are not for applying to our Waiting List, the registration codes would be for applicants or tenants already with our program.

Is your waiting list open?

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No, our waiting list is closed at this time. When the waiting list is opened, KHC will have information listed on our website, Facebook page and Instagram.

Repayments

How will I receive my statement each month?

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Your statement will be sent to you via email. If you do not receive a statement, please contact KHC at hcvcustomerservice@kyhousing.org. Please note that per your contract, the statements are a courtesy that we extend. Payments are due whether or not you receive a statement.

If I make my repayment payment before the 20th of each month, will it apply to the current month?

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Yes, any payments processed on or before the 20th of the month are applied to the current statement.

What forms of payment does KHC accept for my repayment?

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KHC accepts money order and checks. Both can be mailed or made in person at KHC’s main campus during regular business hours.

What happens if I submit extra money each month with my repayment payment?

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Extra payments submitted within a month are applied to your balance and will not be considered the next month’s payment.

What if I have a question regarding my repayment?

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If you have a question regarding your repayment, you may email hcvrepayments@kyhousing.org.

What is the mailing address to mail in my repayment payment?

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Payment mailing address is Kentucky Housing Corporation, Attn. HCV Financial, 1231 Louisville Road, Frankfort, KY 40601.

When will my repayment statement be mailed out each month?

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Statements are emailed out on the 20th of each month for the next month. (For example, the May statement would have a mailing date of April 20; November 20, for the December statement).

Rent Café

I can’t get into my Rent Café account?

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Please email hcvrentcafe@kyhousing.org for assistance with accessing your Rent Café account.

Reasonable Accommodations

I need a Reasonable Accommodation to install a handicap ramp in my unit.

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This type of request is called a modification regarding the structure of your home. This type of request must be approved by your landlord.

Portability

I want to port out of KHC’s jurisdiction, how do I know if I’m eligible?

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Your household must meet the below requirement for portability:
  1. Must meet the Residency Requirement (living in KHC area at application or a participant living in current unit 12 months unless early transfer is approved).
  2. Must not have a pending or current repayment agreement with KHC.
  3. During Shortfall Funding times, KHC will approve or deny outgoing portability requests based on the following:
    • Port out will be approved if the agency is absorbing ports.
    • Port out will be approved if the agency is billing, but the area is a lower cost area.
    • Port out will be denied if the agency is billing, but the area is a higher cost area.

I want to port out of KHC’s jurisdiction and the PHA that I want to move to is asking if KHC is absorbing or billing?

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KHC is billing at this time.

I want to port out of KHC’s jurisdiction, how do I get started?

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Email hcvports@kyhousing.org and request to port, our portability specialist will work with you to determine if you are eligible to port.

Payment in Lieu of Taxes (PILOT)

How will the land that KHC acquires and makes available for lease be marketed or made known to developers, and will this be a competitive process?

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KHC will not be purchasing property independently or marketing land for lease to developers. Instead, KHC’s approach involves acquiring property directly from the project, meaning developers would secure the site themselves and, if eligible, KHC would acquire the property from the project as part of the PILOT process.

Is it possible for land or sites that developers acquire on their own to take out and enter this program in some way?

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Developers can procure their own sites and potentially participate in the program, provided all other eligibility requirements are met.

Mortgage Revenue Bond (MRB) Loans

A borrower owns a manufactured home that has not been converted to real estate. Can they retain it and still be eligible for MRB financing?

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No. The manufactured home must be sold prior to closing.

Can the MRB Program be used with KHC DPA funds?

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Yes. A borrower can use KHC's DPA with the MRB Program.

Can the sale of a borrower's current home close prior to the KHC MRB financed closing or does it have to be sold at least one day in advance

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The sale of a current home can happen same day, but it must close before the subject property closing.

Does a borrower have to be a first-time homebuyer to be eligible for the MRB or the MCC programs?

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A borrower purchasing in a targeted area may be a first-time or a repeat homebuyer. A borrower purchasing in a non-targeted area must be a first-time homebuyer.

How can we find out how much MRB funds are left?

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Funds remaining for MRB and MCC programs are shown on the PowerLender Dashboard.

If a spouse is not taking title on an MRB transaction, do we still need to have the spouse fill out the KHC Non-Borrowing Occupant Form?

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Only non-borrowing occupants taking title need to complete the form. 

If the borrower has a time share does that disqualify them from the MRB/MCC funds as a first-time homebuyer?

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Ownership in a timeshare would not disqualify a borrower from being considered a first-time homebuyer.

If the household number is five does the income limit increase?

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The MRB household income limits are based on household sizes of 1-2 persons or 3 or more persons. The income limit does not increase if there are more than three persons.

If the subject property is in a non-targeted area, is the first-time homebuyer requirement applicable to all occupants over 18?

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For MRB loans in a non-targeted area, the FTHB requirement is applicable to all borrowers and any non-borrowing occupants taking title.

If we locked a rate with the MRB program, but the borrower did not qualify for MRB, would we be able to switch the lock over to Secondary Market and keep the rate?

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If a loan is originally locked as an MRB loan and then later changed to Secondary Market, the interest rate will be updated to the Secondary Market interest rate as of the date transferred to the Secondary Market.

Is income from assets remaining after closing included in MRB compliance income

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Yes. Imputed income from liquid asset reserves must be included in the KHC Income Calculator in PowerLender. Liquid assets (checking, savings) are included, but non-liquid accounts (retirement) are not.

Please advise if three years of tax returns are required for the MRB program.

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KHC does not require three years tax returns. Review credit reports, fraud reports, and public records for due diligence in determining if a borrower meets the first-time homebuyer requirement, if applicable.

We have a four-person household (two adults and two children) but only one person is going to be on title. Can we still use the three-to-four person MRB income limit for compliance?

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Yes, use the 3-4 person MRB compliance income limit for compliance since the total number in the household is 4.

What documents are required for the MRB Program?

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The required documents are the Mortgagor Certification, Seller Certification, and Tax-Exempt Financing Rider. 

If applicable, these additional documents will be required: 

  • Non-Borrowing Occupant Certification if there is a non-borrowing occupant taking title; 
  • Child Support Certification if the applicant(s) should be receiving child support but is not; 
  • Acreage Waiver if the property includes more than 1 acre of land but is not subdividable; and 
  • Factory-Made Home Waiver if the borrower is in a non-Targeted area, is currently living in a factory-made home, but does not own the land the house is on.

What if only one spouse is employed now but gets a job in the future. This would obviously put them above the 5% increase. Do they have to make more than the current income threshold to trigger the recapture?

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Federal Recapture Tax may apply if a homeowner: 1) Sells their home within the first nine years; AND 2) Has a net gain on the sale; AND 3) Household income exceeds allowable income limits as adjusted for each year. It is advised that borrower(s) speak with a tax professional.

What is the KHC Mortgage Revenue Bond (MRB) Program?

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The KHC MRB Program is funded through the issuance and sale of municipal bonds. This allows KHC to offer below-market rates to lower-incomed households. There are specific qualifications that can be found in AllRegs.

Whose income is included in MRB Household income?

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Compliance/Maximum Household Income is based on the income of all borrowers and all non-borrowing occupants taking title to the property. The Non-Borrowing Occupant Certification (Form 98) must be completed by any non-borrowing occupant taking title.

Miscellaneous

Can a gift of equity be used as the down payment?

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KHC does not have overlays for this. Follow agency guidelines per the loan type.

Does KHC require homebuyer education?

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KHC does not have an overlay requiring home buyer education for our programs. Follow agency guidelines for each loan type.

How can I confirm if documents were uploaded to PowerLender?

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Open the loan in PowerLender and click the paperclip in the top right corner. This will open a screen that shows what has been printed, uploaded, or created along with dates and who did the action.

How do I sign up for eGrams?

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Sign up for eGrams by scroll to the bottom of our website and click the eGram link, which will take you to the eGram signup page.

Where can I find KHC program guidelines?

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KHC program guidelines can be found in the KHC Single Family Lending Library in AllRegs.

Where is contact and address information found for servicing, customer service, payments, etc.

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Contact and other servicing information for Current Homeowners (Loan Servicing) can be found on our website.

Loan Reservations

Does KHC allow the 2/1 buydown option?

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KHC does not offer a 2/1 buydown option.

Does KHC offer any type of rate buydown?

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All rate-related questions should be directed to khcuw@kyhousing.org. Permanent rate buydown options are at KHC’s discretion.

How do I make a change to a loan reservation?

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Email khcuw@kyhousing.org with the changes.

Is it possible to have a rate longer than 45 days?

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KHC reservations are for 45 days. Extensions are allowed (e.g., 7 days for .125% fee, 15 days for .25% fee). Any combination up to 37 days may be utilized. If the reservation reaches the 37-day extension period, the borrower will have to go worse case pricing. Extension fees can be passed on to the borrower.

KHC-Specific Questions

Are KHC loans assumable?

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Conventional loans through KHC are not assumable. All FHA, VA and RHS loans through KHC are assumable. Buyer must meet agency guidelines and KHC Secondary Market Program requirements. DAP second mortgage loans are not assumable; DAP loans would have to be paid off.

Can a borrower own other real estate?

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For a Secondary Market Program loan, borrower(s) may own other real estate property at closing, following insuring agency guidelines. The new property through KHC must be the borrower's primary residence. For MRB or MCC loans, borrower(s) may not own other property at the time of closing.

Can a borrower receive cash back at closing?

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Cash back at closing on a purchase transaction cannot exceed the amount the applicant(s) has put into the transaction, such as:

  • Earnest Money Deposit (EMD)
  • Any fees Paid Outside of Closing (POCs)
  • Home Inspection
  • Termite Inspection

Any amount over what the applicant has paid should be applied as a principal reduction, first to the DAP loan (if applicable), otherwise, to the first mortgage.

Can down payment assistance from a city government be used with the MRB Program?

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KHC does not have an overlay for this. Please follow agency guidelines. If KHC DPA is also being used, KHC DPA must remain in a 2nd lien position. The city must be willing to take a 3rd lien position.

Can KHC financing, including KHC DPA, be used if a borrower is purchasing a KHC Real Estate Owned (REO) property?

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Yes. KHC DPA can be used along with KHC first mortgage financing when purchasing a KHC REO property.

Can the Federal Home Loan Bank (FHLB) Welcome Home Funds be used with KHC financing?

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Yes. Lenders must be eligible FHLB Members to reserve the grant funds with FHLB. KHC does not reserve the WHP grant funds for lenders.

Does KHC accept bank statements in a language other than English? Will KHC translate them?

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Bank statements in another language are acceptable but will need to be translated before providing them to KHC. Translations must meet agency guidelines, per the loan type.

Does KHC allow a no credit score manual underwrite or allow a co-borrower with no score if the file receives an approve/eligible AUS finding?

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KHC requires each borrower to meet the minimum credit score requirements. For a government loan the minimum requirement is 620 and for a conventional loan the minimum requirement is 660.

Does KHC allow for eSign eligible documents (non-critical) to be signed days prior to the note and mortgage?

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The Note and Mortgage are to be signed with “wet" signatures. The CD, Deed, Note and Mortgage should be executed on the same day. If this is considered a “mail away" for one of the borrowers, it is understood those documents would be signed on a different day. However, KHC needs to know the reservation number and the reasons for the hybrid closing prior to approving the request.

Does KHC allow interest credits?

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KHC does not allow interest credits.

Does KHC allow IRS payment plans?

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KHC does not have an overlay regarding IRS payment plans. Follow agency guidelines per the loan type.

Does KHC allow non-occupying coborrowers?

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KHC does not allow non-occupying co-borrowers or co-signors.

Does KHC allow property inspection waivers on conventional loans?

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No. KHC requires a full appraisal on each loan regardless of loan type.

Does KHC have an overlay for student loan payments?

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KHC does not have an overlay regarding student loan payments. Follow agency guidelines per the loan type.

Does KHC limit the amount of assets a borrower may have?

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KHC does not have an overlay for maximum amount of assets a borrower may have. Follow agency guidelines per the loan type.

When using MRB or MCC funds, imputed income from liquid asset reserves must be included in the KHC Income Calculator in PowerLender.

Liquid assets include, but are not limited to, checking and savings accounts. Non-liquid account types, such as a retirement income account, are not required to be included in the calculation. The liquid asset reserve amount is entered into the calculator and 1% of the reserve amount is included in compliance income.

Does KHC require 30 days or 60 days bank printout/statement?

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Follow agency guidelines per the loan type. At minimum, KHC requires a one-month bank statement/printout for each account on the Uniform Residential Loan Application (URLA) be reviewed for KHC compliance purposes.

Does KHC require a Seller's Disclosure in the file?

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KHC requires the Seller's Disclosure of Property Condition (KREC Form 402) on all purchase transactions, regardless of real estate agent involvement. This is due to the Kentucky Revised Statutes § 324.360. The form is not required for: residential purchases of new construction homes if a warranty is provided; sales of real estate at auction; or a court-supervised foreclosure.

Does KHC require a termite inspection?

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KHC follows insuring agency guidelines regarding termite inspections. If a termite/pest inspection is not performed, borrowers must sign the KHC Termite Waiver Certification Form. The waiver prints from the C-closing Stage forms in PowerLender.

  • If a termite report is done, either as borrower choice or if required for the loan type, such as a VA loan, KHC requires a copy of the report.
  • If a termite report shows damage to main support beams of foundation, a structural damage review must be provided by a structural engineer.
  • Water in crawlspace or basement must be addressed.
  • All infestation must be treated:
    • KHC does not accept partial treatment.
    • Proof of treatment must be provided.

Does KHC require collections to be paid off if they are over a certain amount?

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KHC does not have an overlay for this. Follow agency guidelines per the loan type.

Does KHC require the first and second mortgages to be on the title?

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The title commitment and the title policy reflect the first mortgage amount.

How do I sign up for emails from KHC regarding updates, rates, program changes, etc.?

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Sign up for KHC eGrams by going to KHC's homepage, click the envelope on the bottom left corner, fill in the requested information, check the box for Lender eGrams, then click Subscribe.

How should a POA be reflected on closing documents?

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KHC does not have an overlay for how the POA is reflected. Please follow agency guidelines per the loan type.

I have a client considering a KHC first mortgage with a DPA loan. The spouse does not want to go on title. Is KHC okay with the spouse waiving spousal rights off title at closing?

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A non-purchasing spouse is permitted with KHC financing. They must sign the mortgage if the borrower is refinancing through KHC.  A non-purchasing spouse is not required to sign the mortgage on a true purchase transaction.

If a borrower has multiple charge-offs on their credit report will this make them ineligible for a KHC loan?

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KHC does not have an overlay for charge-offs. Follow agency guidelines per the loan type.

If a borrower's current primary residence has a KHC first and second mortgage, can they retain current property and still purchase a new primary if they qualify with both mortgages? The new loan will not be a KHC loan.

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A property secured by a KHC first mortgage must be the borrower's primary residence for the life of the loan. If the property will no longer be the borrower's primary residence, the KHC first and the KHC second mortgage, if applicable, will need to be paid off.

If a contract sales price exceeds the KHC maximum sales price, can the borrower use their own funds to pay the difference?

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A contract sales price higher than KHC's Secondary Market/MRB purchase price limit is not eligible for KHC financing.

Is a berm home an eligible property type for a KHC loan?

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Yes. A berm home is an eligible property type. Follow agency guidelines per the loan type.

Is a copy of the hazard insurance Notice of Transfer letter acceptable proof of transfer?

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No. An updated mortgagee clause will be a pre-purchase condition. KHC requires an updated certificate of insurance reflecting KHC's mortgage clause: Kentucky Housing Corporation, ISAOA, P.O. Box 4150, Frankfort, KY 40604-4150.

Is a duplex or 3-4 unit property eligible for KHC financing if one of the units is owner occupied?

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KHC will accept an owner-occupied duplex. However, KHC will not accept a 3–4-unit property at this time.

Is a manual underwrite allowed on a KHC loan?

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KHC allows a manual underwrite on government loans. Follow agency guidelines per the loan type. FHA loans should also follow the KHC-FHA Manual Underwrite Matrix

Is a manufactured home an eligible property type for a KHC loan?

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Yes. Follow agency guidelines per the loan type. KHC requires an Affidavit of Conversion to Real Estate and a copy of the title, which can be completed on or before closing.

What is KHC's policy for borrowers wanting to refinance? Can the DPA be subordinated?

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KHC allows the following refinances:

  • FHA
    • Streamline Non-Credit Qualifying
    • Credit-Qualifying, Simple
    • Rate/Term
  • RHS Streamlined-Assist
  • VA Interest Rate Reduction Loan (IRRL)

KHC will only subordinate a DPA loan when the first mortgage is coming back through KHC. If refinancing with another investor, the DPA must be paid in full. There are no pre-payment penalties.

What is KHC's requirement for sourcing deposits?

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KHC requires deposits over $500 to be sourced to determine if there is additional income that needs to be included in the compliance income calculation.

What is the amount of coverage required for homeowners' insurance on a KHC loan?

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Amount of coverage must be equal to the loan amount.

What is the maximum deductible allowed on homeowners insurance on a KHC loan?

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Maximum deductible is equal to 5% of policy face amount, not to exceed $5,000.

What Visas will KHC accept for financing for permanent residents?

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KHC does not have an overlay for this. Follow agency guidelines per the loan type.

Will KHC allow someone not on the loan and not on title to be on homeowners insurance policy?

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No. KHC does not allow.

KHC Payments

How do I cancel my automatic draft?

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Complete and sign the Automatic Clearing House (ACH) Cancellation form which is located under our Customer Care Services page.

How do I change my mailing address?

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Complete and sign the Mailing Address Change form.

How do I make changes to my automatic recurring draft?

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Complete and sign the Automatic Clearing House (ACH) Agreement form which is located under our Customer Care Services page.

How do I order a payoff statement?

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Payoff statement requests can be made by:

  1. Contacting Customer Care Services toll free at 800-633-8896, extension 290. 
  2. Requesting a payoff through our online web portal

Please note that your principal balance is not a payoff quote. If you have more than one loan with KHC, a separate payoff quote is required for each loan. 

Payoff funds must be sent in the form of a money order, certified check, cashier’s check, or attorney’s escrow check. Personal checks will not be accepted for payoff. 

 

Third party agencies must send a written request for payoff with the borrower’s signed authorization to Customer Care Services by fax at 502-564-5430 or by email at CustomerCare@kyhousing.org.

How do I set up an automatic recurring draft?

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To sign up for automatic payments:

I have lost my payment book; how do I order a new one?

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There are two options for getting replacement coupons mid-year.

  1. You can print a monthly coupon online using our coupon generator application at https://wapps.kyhousing.org/KHC_FICSCoupon/Login.aspx.

    You will need your loan number, property zip code, and last name as show in our system. 

 

  1. Requests for replacement books require a written request and a fee of $5 in the form of check or money order.

    Make sure to write your KHC loan number on the payment and mail with your request to: 
            Kentucky Housing Corporation
            1225 Louisville Road
            Frankfort, KY 40601

 

Do not delay payment while waiting for your replacement book. Simply write your KHC loan number on your check or money order and mail it to the address above.

If I am behind on my mortgage, how do I make a late payment or prevent foreclosure?

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Contact Mortgage Account Services toll-free at 800-633-8896, extension 216.

Is my loan assumable?

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To determine if your loan is assumable, please contact Customer Care Services at 800-633-8896, extension 290.

What are the wiring instructions for payoffs?

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As of April 15, 2020, please wire all funds as follows:

  • ABA # 083000108 – PNC Bank, NA, 101 South 5th Street, Louisville, KY 40202
  • Account # 3004361245 – Kentucky Housing Corporation Deposit Clearing
  • OBI (Originator to Beneficiary Information) – Borrower name, address, and loan number (if available)

Please note proper credit will be delayed if the originator to beneficiary information is not included.

What are your fees for requesting copies of documents?

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Fee Schedule 
Amortization Schedule$10
Copy of Note$5
Copy of Mortgage$5
Copy of Survey (if available)$5
Payment History (current year and prior year free)$5
Replacement Copy of 1098$5
Replacement Copy of Annual Disclosure$5
Replacement Coupon Book$5
Fax Fee$5
Duplicate Payoff Quote (within six-month period)$5
Verification of Mortgage$20
Other DocumentsCall Customer Care Services at 800-633-8896, extension 290, for fee amount.

What is the fax number for Mortgage Servicing?

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502-564-5430

What is the overnight mailing address?

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The overnight mailing address is:

Kentucky Housing Corporation
Attn: Mortgage Servicing Department
1231 Louisville Road
Frankfort, KY 40601

What payment options are available, other than mailing a payment and paying online?

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  • Payments may be made by using the Automated Payment by Phone System at 703-857-2117 which is available 24 hours a day; or,
  • Payments can be made with a representative at 800-633-8896, extension 216 during business hours of 8 a.m. - 5 p.m. ET. 

Your payment will be withdrawn from your specified bank account. 

Spanish speaking customers please dial extension 702.

You will need the banking institution’s transit routing number, checking account number, and your KHC loan number when using either payment by phone methods.

 

Please note that federal law requires us to inform you that any information you provide to us can be used in the collection of your debt.

When is my KHC loan payment due?

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Payments are due on the 1st day of each month, unless otherwise specified in your Note.

When will I receive my annual Substitute 1098 for income tax filing purposes?

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1098 forms will be mailed by January 31 of each year.

1098 forms are accessible online by January 2nd of each year in your e-Status account, under Documents.

When will I receive my new payment book?

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Payment books are mailed annually by January 31 of each year.

Where do I mail my KHC loan payment?

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Mail payments to:

Kentucky Housing Corporation
1225 Louisville Road
Frankfort, KY 40601

 

Please make sure to include your loan number on your check or money order. To avoid late charges, make sure KHC receives your full payment on or before the due date indicated on your coupon.

Where do I mail other correspondences regarding my mortgage account?

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Make sure to include your KHC loan number on any correspondence and mail them to:

Kentucky Housing Corporation
1225 Louisville Rd.
Frankfort, KY 40601

Why am I having trouble making a payment online?

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There are several reasons why you may be having technical issues making your payment including: 

  • A web browser that is out of date. To access eStatus Connect®, you will need to install or upgrade to one of the following supported browsers: Internet Explorer 10+, Mozilla Firefox 11.0+, Google Chrome, or Safari 6+; 
  • The page is being blocked. If you are using public internet, or your employer's connection, this page may be filtered; or,
  • Too many people are accessing the page at one time. 

 

KHC recommends that you download the latest version of a supported browser. You may visit What’s My Browser to quickly see what version you are operating and visit the site at home. 

 

If you have made several attempts to pay your payment, please call KHC’s Customer Care Services at 800-633-8896, extension 290.

Federal Housing Authority (FHA) Loans

Does a borrower need to have a bank account for an RHS manual underwrite

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Yes, a borrower must have a bank account on an RHS manual underwrite. They must provide two months most recent consecutive bank statements. Minimum reserve is one month mortgage payment. Lenders must use the lesser of the current balance or previous month's ending balance.

Does KHC allow the FHA $100 down payment program?

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KHC does allow the FHA $100 down payment program. Please follow agency guidelines.

Does KHC have a CLTV overlay for the FHA-based program with the DAP on a purchase?

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KHC does not have a CLTV overlay for the FHA-based program with the DAP.

FHA Build on Own Land Transaction. For the end financing is it allowable to have the loan structured as a purchase and the CD appearing as a refinance? If DAP is used, where should it be shown?

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It is allowable for the FHA loan to be structured as a purchase and the CD appear as a refinance transaction. The DAP should show on page two of the CD.

What debt ratios are acceptable for a manual underwrite on a USDA loan?

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Follow USDA guidelines for maximum ratios on a manual underwrite.

Will KHC allow an FHA Build on Own Land Transaction?

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KHC would only do the permanent financing.

Will KHC allow an FHA HUD REO 203b with Repair Escrow?

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KHC will allow if it meets agency guidelines.

Down Payment Assistance (DPA)

Are KHC DPA income limits the same as the first mortgage limits?

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Yes. DPA income limits follow the program type income limits (Secondary Market or MRB/MCC).

Can a borrower combine their own funds with KHC DPA?

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Yes. KHC allows borrowers to utilize other sources of down payment, provided the other sources meet agency guidelines and KHC remains in a 2nd lien position.

Can a borrower pay off their down payment assistance early without a penalty?

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Yes. A DPA loan may be paid off at any time without penalty.

Can remaining funds from the DPA be used to reimburse for the cost of a structural inspection and sewer inspection that was paid outside of closing?

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Yes. A copy of the inspections must be in the file and the costs reflected on the CD as paid outside of closing, per applicable agency guidelines and TRID.

Does KHC allow DPA funds to be used for something other than down payment and closing costs, such as paying off debt for qualifying, paying UFMIP, etc.?

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KHC DPA funds are for down payment and closing costs only.

Does KHC require the DPA loan number to be shown on the Closing Protection Letter from title?

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The DPA loan number is not required to be listed on the Closing Protection Letter.

Is KHC down payment assistance repayable?

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Yes, KHC's DPA has been temporarily increased to $12,500 and is repayable at 4.75% fixed interest rate amortized over a 15-year term.

Contract Renewals

Please clarify the rounding to the nearest whole dollar – in some cases there have been differences due to rounding.

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Collect the data and calculate the average in dollars and cents, and then round the resulting UA to the nearest dollar (>=.50 round up, <=.49 round down).

Common Questions

Can you help me find housing?

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Unfortunately, we do not assist with housing location for individuals but encourage you to go to KHC’s website at www.kyhousing.org and visit the Get Help Finding a Unit page.

Do you service Louisville and/or Lexington’s Section 8 program?

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No we do not. Jefferson and Fayette Counties have their own Section 8 programs.

I don’t understand why my rent went up?

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Please email hcvcustomerservice@kyhousing.org for assistance on determining how your rent was calculated to determine your rent assistance.

I just received a voucher for a decreased bedroom size, does this mean I need to move?

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This does not mean you need to move. Since our funding for the voucher program has decreased KHC had to adjust the payment standards for each household to reduce cost to keep tenants housed on the program. To learn more about KHC’s subsidy standards please visit our website at www.kyhousing.org and go to HCV Resources page and click on KHC Administrative Plan.

I need a copy of my rent letter; how can I get a copy?

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You must log into your Tenant Rent Café account or look in your email. Your rent letter is available to you in the attachments tile of Rent Café. KHC also send a copy of your rent by email that you have on file with KHC each time you have a type of recertification processed. If you need assistance logging into your Rent Café account, you may email us at hcvrentcafe@kyhousing.org.

My landlord is evicting me what do I do?

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You must send KHC a copy of your eviction notice. You can email the eviction notice to your caseworker. You can find your caseworker contact information by logging in to your Rent Café portal.

Borrower Income

A borrower currently has a second job but plans to quit the job in the next couple of months. Does the income need to be included?

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Yes. Unless the borrower has already left the job and a VOE is provided showing the employment end date, the income must be included in the compliance income calculation.

Borrower has less than a two-year employment history with a one-month gap. Is this allowed?

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KHC does not have an overlay for job time. Follow agency guidelines per the loan type.

Borrower has received a car allowance for less than two years. This is needed for qualifying income. Can we use it?

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KHC does not have an overlay regarding car allowance. Follow agency guidelines per the loan type.

Do you allow borrower to close before starting work if an offer letter is provided?

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Lenders must follow agency guidelines. If sufficient information is provided in the offer letter or contract to complete the KHC income calculator, a paystub will not be needed.

Does KHC require a year-to-date profit and loss statement for a self-employed borrower?

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Yes, KHC requires a YTD P&L that goes through the end of the prior quarter. It does not need to be audited. If a borrower is not sure how to prepare a P&L, they can use a schedule C as a guide.

For compliance income, do we have to use commission income if we don’t need it for qualifying and it hasn’t been received for two years?

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While the commission income is not being used in qualifying income, it needs to be included in compliance income. KHC Compliance Income will look at all possible income projected out over the next 12 months.

If a borrower has a new part-time job and will be getting a raise next month, does the new income and the raise need to be included?

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Yes. All income the borrower is anticipated to receive in the next 12 months should be included in the compliance income calculation.

If a borrower has applied for a KHC Secondary Market Program loan and will retain their current non-KHC financed residence and rent it, what portion of the rent should be included?

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For a KHC Secondary Market Program loan, use the amount of monthly rent received for the retained property minus the PITI from the retained property in the compliance income calculation. For MRB or MCC loans, rent income does not apply since borrowers may not own other property.

In addition to employment income, what other types of income should be included in the compliance income calculation?

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Compliance income includes, but is not limited to: Travel nurse per diem, VA Disability, Social Security, Social Security Disability, Child Support, Spousal Support, any cash income consistently deposited in accounts, Vehicle Allowance on pay stubs, and any income the applicant (or on MRB/MCC loans, any non-borrowing occupant taking title) will receive in the upcoming 12 months.

Is applicant income or household income used to determine if a loan is within KHC program income limits?

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For Secondary Market Program loans, KHC requires applicant income. For MRB and MCC program loans, household income is used (includes borrowers and any non-borrowing occupants taking title).

Is foster care income included in KHC Compliance Income?

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No. Foster care income is not included in compliance income.

What is the best way to determine if a borrower with overtime and commission income will be within KHC income limits?

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Use the KHC Income Calculator found in PowerLender to calculate compliance income.

Where can I find the KHC compliance income calculator?

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The KHC Income calculator can be accessed from a reserved loan in PowerLender.

Will KHC accept a handwritten 1099 NEC?

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KHC does not have an overlay for a handwritten 1099 NEC. Follow agency guidelines, per the loan type.

2027 - 2029 QAP

If a project submits a pre-application with a proposed site, would KHC allow a change to a different site at full application?

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No. The intent of the pre-application is to allow developers to evaluate how potential project sites rank relative to others and decide whether to proceed with a full application. For this reason, changing project sites after the pre-application submission is not permitted, as it would undermine the purpose of the ranking process.

In the 2027–2029 QAP, when an applicant seeks points under the “Permanent Below-Market Sources” category for “Negligible Land Costs,” are these points available only when the land is acquired for less than $5,000 from a government entity?

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The 2027-2029 QAP does not limit the “donated” land to only coming from a governmental entity (though that was initially the direction we were leaning). Now, the donation can come from any entity, so long as the underwriting and site control documents show no more than $5,000 in acquisition costs.

In the 2027–2029 QAP, when an applicant seeks points under the “Permanent BelowMarket Sources” category for “Negligible Land Costs,” must the "Site Control Documentation" demonstrate that the property is being transferred directly from the current owner to the project-level ownership entity for less than $5,000? Or, is it allowable for the "Site Control Documentation" to show a transfer from the current owner to a member of the development team at a purchase price above $5,000, with that team member subsequently transferring the land to the project-level entity for less than $5,000?

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The property needs to come directly from the current/original owner. The reason for this is because any purchase or lease option the project-level owner has with the “middle man” development team member would not be valid because the development team member doesn’t own the site and cannot enter into another option with a subsequent secondary buyer. We would not consider this a valid form of site control.

The current PolicyMap data has not changed since the 2026 QAP application deadline. We believe that at least two of the four PolicyMap scoring categories may update their data between now (2/11/2026) and the pre-application deadline currently proposed. If these updates occur before pre-applications are due and result in changes to the PolicyMap scores, will the QAP 2027 scoring reflect the updated data, or will it be based on the current PolicyMap data?

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KHC has been in communication with our PolicyMap partner and have been advised that the datasets required for the four scoring criteria KHC uses have all been updated for 2026. There will be no changes between the pre-application and the full application.

Will only the location-based scoring criteria, such as Significant Share of Affordable Units in County and PolicyMap Data, be assessed at the pre-application stage, or will the Permanent Below-Market Sources scoring category also be evaluated at that stage?

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For new construction projects, the only scoring criteria required for the pre-application will be PolicyMap data. Those scores submitted at pre-application will carry forward to the full application. For existing supply projects, a Physical Capital Needs Assessment (PCNA) and a copy of the existing project-based rental assistance agreement that identifies the number of units covered by the contract, along with the most recent renewal (if applicable). Proposed rental assistance contracts do not qualify.
 

Permanent below market sources will be scored at the full application stage.

Will site control documentation be required as part of the pre-application? If so, are modifications allowable to the site control documentation between pre-app and full app?

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 Site control documentation will not be required at pre-application submission; it will remain part of the full application. Regarding changes to the site after pre-application submission, please refer to the response to Question #1 in the 2027 Q&A document.

Will the 2027–2029 QAP permit an applicant to claim “negligible land costs” under the “Permanent Below-Market Sources” scoring category if the land is acquired from a party related to the development team for less than $5,000?

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We will not be considering the relationship between the owner and seller.

A Section 811 PRA property with a RAC that specifies use of the HUD Multifamily Housing policy for developing utility allowances will use the methodology outlined in the notice. For purposes of the utility analysis, do Section 811 PRA owners have to separate the PRA units from any project-based Section 8 units in the property, or can all units be included in one analysis?

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Section 811 PRA and Section 8 project-based rental assistance are two distinct programs; therefore Section 811 PRA owners must complete an analysis that separates the PRA units from the project-based units and vice versa.

Are O/As required to phase-in a UA decrease?

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Yes, but only in the initial implementation of the new methodology, and only if the decrease exceeds 15% AND is equal to or greater than $10.

Can an O/A combine methods of data collection (some bills from residents, some information from the utility provider)?

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O/As can use either method, or both. There may be cases in which the O/A has no choice but to combine methods.

Can KHC come inspect our unit and or Property?

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No KHC can not come to the property and inspect per your request.

Can MFH elaborate on sample sizes when the property has multiple floor plans for same bedroom size?

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O/As would treat them as two different unit sizes if they appear on the rent schedule that way and sample for both sizes. For example, the rent schedule may indicate both a One Bedroom Unit and then a One Bedroom Unit (Large). This indicates that the unit size is different, but the number of bedrooms is the same. It is likely that the UA is different as well. If this is the case, these unit types should be considered individually. (If the O/A is using the HUD worksheet attachment to the notice, the worksheet can be amended to include this additional unit type.)

Can MFH provide the link to the website referenced in the notice regarding the factor-based increases and the UAF?

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Can O/As use the usage amount for residents paying a flat rate, especially if most residents are paying a flat rate?

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Generally, O/As would exclude the units of residents paying a flat rate, but this rule assumes that those units are the minority of units. If most residents pay a flat rate, including them in the sampling will give O/As a sample more representative of the whole. If these units are included in the sample, document the reasons for doing so to help the CA/HUD determine if the O/A’s approach was reasonable. And if O/As include these units, calculate the average based on the flat rate, not on the usage.

Can refusal to sign a tenant release form be considered a lease violation?

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Yes. Tenants refusing to sign a release form constitutes material noncompliance with the lease agreement, as defined in the lease agreement, and repeated violations can result in termination of tenancy. Further, for properties other than 236 and 221(d)(3), not signing the release form is a violation of the regulatory obligations of the family found at 24 CFR 5.659(b)(1).

To add clarity to the requirement, owners are encouraged to include language in their House Rules advising tenants of their obligation to sign release forms and to provide any information deemed necessary in administration of the program or face possible termination. Any changes to a property’s House Rules must be done according to the procedures outlined in HUD Handbook 4350.3, REV-1 paragraph 6-9.

Can the Office of Multifamily Housing (MFH) clarify the instruction on excluding units with less than 12 months of occupancy? The instructions indicate that a unit must be excluded if it has been vacant for 2 or more months, but then indicate that a unit with only 10 months of occupancy may be included.

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A unit should be excluded if it has been vacant for more than 2 out of 12 months; units with only 10 months of occupancy may be included.

Do those without EIV access, but view tenant files and have access to EIV data, need to complete an annual cyber security awareness certificate?

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Yes, and EIV Rules of Behavior.

Does KHC allow escrows for incomplete items?

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Yes. General requirements for escrows are:

  • Repairs that affect livability or safety must be completed and inspected prior to loan closing.
  • Delegated and Correspondent lender's DE Underwriter makes the determination if escrows should be allowed.
  • TPO lenders must email khcuw@kyhousing.org for approval of escrowing of repairs or incomplete items.
  • KHC will hold funds for TPO lenders, but Delegated and Correspondent lenders are responsible for holding escrow funds.
  • Weather related escrows – expiration dates are as follows:
    • November – April: Due by May 31
    • May – October: Due 30 days after closing.
  • If HUD REO, the repair escrow should be listed in the purchase contract.
    • Otherwise, KHC will need a contract addendum identifying who is responsible for the cost of repairs.

Does KHC allow non-occupying coborrowers?

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KHC does not allow non-occupying co-borrowers or co-signors.

Does the data used in the analysis for each unit have to be from the same time period for each unit?

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Yes, to the greatest extent possible, to standardize the data for variables such as weather or planned upgrades to units that could affect utility consumption.

Does the UA have to be changed for all baseline transactions, even one dollar?

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Yes, the UA needs to be changed for factor-based analyses as well, whether it is an increase or a decrease.

For RAD conversions that have both PBRA and PBV units, which units should be selected for the RAD PBRA baseline utility analysis?

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The sample selected should include only units covered under the RAD PBRA HAP Contract. Again, these are two distinct programs, and the unit samples should not overlap.

For smaller properties, especially senior properties, that may have to use 100% sampling, certain circumstances will skew the resulting UA up or down, e.g., residents spending weeks or months in a hospital, residents spending (colder) months with relatives, residents with medical conditions who need their apartments to be exceptionally warm, cold, or where they use medical equipment that uses a lot of energy. In most cases, the resident has not requested a reasonable accommodation to increase the UA.

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Smaller properties will necessarily require a proportionately larger sample size (including 100% sampling) in order to ensure statistically valid results. Management should encourage residents with medical equipment who have extraordinary utility bills to seek a reasonable accommodation for a higher utility allowance.

For the two years after a baseline utility analysis is completed, the Utility Allowance Factor (UAF) can be used. According to the notice, the O/A “should compare the adjusted utility analysis to their paid utilities over the previous twelve months. If the results indicate a “significant disparity” between the two, the O/A should complete a baseline analysis.” Please clarify what constitutes a “significant disparity,” and whether the paid utilities analysis documentation needs to be provided to the CA/HUD in order to use the UAF. Please also clarify the “paid utilities” – does this represent the common area utilities paid by the property?

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A new baseline analysis is not mandated. MFH wants owners to look closely at the results of a factor-based analysis and expect that they will make an appropriate decision about further analysis if those results appear very different from what their own paid utilities suggest (i.e., their common area utilities). This analysis does not need to be provided to the CA/HUD. The comparison is intended to have owners take a “second look” at the factor-based results. If it is suspected that special circumstances cause year- to-year fluctuations that materially differ than the utility adjustment factor, owners and CAs may consider completion of a new baseline.

How do I file a complaint about a maintenance concern?

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If the concern was addressed with management first and not being resolved, then the best practice is to send all tenant concerns to pbcatenantconcerns@kyhousing.org 

How long do I have to request approved claims on my voucher?

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All approved claims must be requested on the voucher 90 days from the date approved claim is received.

How many times do you follow up on concerns?

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We will follow up weekly with management to make sure progress is being made.

I completed a utility analysis for a 2015 contract renewal that was due prior to June 22, 2015. If this baseline analysis complied with the requirements described in the notice, do I have to complete a new baseline for 2016?

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Yes, an O/A’s next utility analysis must be a baseline analysis in accordance with the requirements of the notice.

I have 3 contracts on one property - is analysis by contract or property?

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By property (keeping in mind that if the property consists of multiple buildings, the buildings must be substantially similar in order for the O/A to sample by unit size property wide).

If an apartment is only occupied by a resident for 10 months, how do O/As handle the other 2 months and any partial months?

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Get an average for the unit for the 10 months; do not use data from the partial or unoccupied months.

If the owner is unable to obtain the minimal sample size despite best efforts, will the analysis be accepted based on available data?

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The owner must demonstrate that every effort has been made to obtain the required sample and to otherwise meet the requirements of the analysis. It is an owner’s responsibility to provide an analysis that follows the protocol outlined in the notice as closely as possible, recognizing that the “perfect” sample may not always be available. It will be HUD’s or the CA’s responsibility, as appropriate, to make sure that the analysis justifies the resulting UAs, with whatever compromises in the sampling were necessary to achieve that analysis. The CA, in consultation with HUD, may require the owner to complete another baseline the following year.

If the property has 20 or fewer apartments and information is not available for at least 10 months in any number of units, does the sample size get reduced? For example: Property has 15 units so all the units must be included in the sample. However, 2 units are vacant, and 2 units have only been occupied by the current resident for 5 or 6 months.

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Even if 100% sampling is required, owners must exclude units that have not been occupied for at least 10 months. (See also question 6).

In the years in which O/As perform a factor-based analysis, do O/As take the previous utility allowance before rounding or after rounding and then apply the factor?

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Calculate the new UA both ways, with and without rounding. The new UA will be whichever method provides the higher UA. The table below shows two examples.

Example 1 results in a UA of $46, both with and without rounding. The UA will therefore be $46. In Example 2, the UA with rounding results in a UA of $82; without rounding, the UA is $81. The UA will therefore be $82.

First-Year Adjustment

Example 1

Example 2

Current UA

$50 (gas: $15; electricity: $35)

$75 (gas: $10; electricity: $65)

UAF

Gas: 0.892Electricity: 0.992

Gas: 1.018Electricity: 1.039

First-year adjustment

$15 x 0.892 = $13.38$35 x 0.992 = $34.72

$10 x 1.018 = $10.18$65 x 1.039 = $67.54

New UA

$13.38 + $34.72 =$48.10New UA = $48

$10.18 + $67.54 =$77.72New UA = $78

Second-Year Adjustment

Current UA

$48 (gas: $13; electricity: $35)

$78 (gas: $10; electricity: $68)

UAF

Gas: 0.892Electricity: 0.992

Gas: 1.018Electricity: 1.039

With Rounding

Second-year adjustment

$13 x 0.892 = $11.60$35 x 0.992 = $34.72

10 x 1.018 = $11.08$68 x 1.039 = $70.65

New UA

$11.60 + $34.72 =$46.32New UA = $46

$11.08 + $70.65 =$81.73New UA = $82

Without Rounding


Second-year adjustment

$13.38 x 0.892 =$11.93$34.72 x 0.992 =$34.44

$10.18 x 1.018 =$10.36$67.54 x 1.039 =$70.17

New UA

$11.93 + $34.44 =$46.37New UA = $46

$10.36 + $70.17 =$80.53New UA = $81

Is an ABLE account counted as an asset?

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No. ABLE accounts are not considered an asset. The balance in an ABLE account does not count as a resource, and distributions from the account are not considered income. However, the account owner must be aware of the contribution limits and the potential impact on their eligibility for public benefits programs.

Is KTAP included in annual income?

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Yes

Is the EIV Existing Tenant Search required for Live In Aids?

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Yes Refer to the HUD Handbook 4350.3, REV-1, Change 4, Chapter 7, Section 2, Paragraph 7-10, A NOTE: NOTE: At a minimum, owners must apply screening criteria for drug abuse and other criminal activity, *including State sex offender registration, and use of the EIV Existing Tenant Search to persons proposed to be added to the household, including live-in aides. (See paragraph 7-11 B.1 and paragraph 4-7 B.5 for more information.) The owner must make sure that the person also discloses and provides verification of his or her SSN. (See Chapter 3, Paragraph 3-9 for more information on SSN disclosure requirements.)*

Is the flat utility rate exclusion meant to apply to any unit receiving any kind of subsidy or just units that receive a flat utility rate? O/As can have units assisted by a variety of low-income assistance programs that are not rate-based but result in lower utility bill amounts that would skew the average.

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For now, the exclusion applies only to units with flat utility rates. MFH will review this policy and determine the best treatment of units receiving varying forms of subsidies. MFH welcomes O/As feedback on this issue.

Is the UA Analysis for all units at the property or just Section 8 units?

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The UA analysis covers only those units that receive a UA; only HUD-assisted units will be included in the analysis.

May an owner offer residents monthly incentives to provide copies of their utility bills every month? For example, $1.00 or $2.00 per month per resident as “Additional Costs to Rent” in the budget.

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Owners may offer incentives but O/As may not pay for them out of project funds nor include them as an expense in the budget.

Must an owner use the HUD-provided worksheet that was attached to the notice?

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No, owners may develop their own worksheets to suit their needs, as long as they provide HUD/CA with adequate documentation.

My question is not listed, who do I need to contact for additional information?

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Contact Customer Care Services at 800-633-8896, extension 290, Monday through Friday between the office hours of 8 a.m. to 5 p.m., ET; TTY 711; or email CustomerCare@kyhousing.org.

O/As have some residents whose utility accounts are in a relative’s name and the utility company will not provide the information based on the resident’s signature. What do O/As do then?

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Have the relative obtain the info, or if possible, use other units for the sample.

Please provide an example of how phase-in of a very large utility allowance decrease would be implemented over three years.

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Here is an example of this type of phase-in:

Year One

Current Utility Allowance

$90

Decrease in First Year

40%

New Calculated Utility Allowance

$54

Year 1 Utility Allowance

$76

With a phase-in cap of 15% each year, the new capped utility allowance is $76 ($90 – (90*.15)). This is the utility allowance that gets implemented in Year 1.

Year Two

Second Year UAF (applied to calculated, uncapped new utility allowance)

+2%

New Actual Utility Allowance

$55

$54 + (54*.02)

Tenant’s Second Year Capped Utility Allowance

$65

$76 – (76*.15)

The utility allowance that gets implemented in Year 2 is $65 even though the calculated utility allowance is $55.

Year Three

Third Year UAF (applied to calculated, uncapped new utility allowance)

+2%

New Actual Utility Allowance

$56

$55 + (55*.02)

Tenant’s Third Year Utility Allowance

$56

Implement the actual calculated utility allowance as it is less than 15% lowerthan the previous year’s utility allowance.

In this example, the phase-in occurs over two years of the cycle (baseline year, plus first factor-adjusted year). In each of the factor-adjusted years, the factor is applied to the previous year’s calculated utility allowance (i.e., what the utility allowance would have been if there were not a cap put on it because of the requirement to phase it in). After that, there is a new baseline and phase-in requirements no longer apply.

Any year there is a decrease in the utility allowance, tenant notification must be provided.

Some CAs/HUD offices require that estimated amounts for certain appliance usage be removed from the total utility bill. For example, O/As may be required to remove costs to run AC or to use washer/dryers installed in the units. Is this a HUD requirement or are individual agencies allowed to implement such requirements?

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This is not a HUD requirement, nor should any agency or HUD office impose such a requirement.

Some O/As issue the utility reimbursements on debit cards. In a few cases, tenants have never activated their cards even though they have been notified several times to do so. They have several hundred dollars on the cards. Would O/As pull the money back off the cards and return it to HUD after giving the tenant proper notice or just leave it on the card continuing to accumulate?

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The balance must be left to accumulate on the debit card. For utility allowance reimbursements, once a check is made payable to the tenant, or funds are deposited to a tenant’s debit card, ownership of the funds passes to the tenant. HUD does not receive the funds back, nor does the owner.

Some tenants receive assistance under the Department of Health and Human Services Low-Income Home Energy Assistance Program (LIHEAP). According to Handbook 4350.3 Exhibit 5-1 Income Inclusions and Exclusions, this form of assistance is listed under Income Exclusions (e). The notice states that tenants must report this type of assistance as income and that it must be counted as income. Is it included or excluded?

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Although the notice indicates that this type of assistance must be reported as income, assistance under this specific program is excluded from income. Please see the May 20, 2014 Federal Register for the current list of federally mandated exclusions from income, here: http://www.gpo.gov/fdsys/pkg/FR-2014-05-20/pdf/2014-11688.pdf.

The HUD worksheet calculates averages based on the values entered. If O/As only have 10 months of data and enter 0 in the other two months, the average will calculate on all months that have data. Is this correct?

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No, O/As should not enter any value for the months that are vacant (do not enter $0). Or, using the unprotected version of the worksheet that is now available, change the formula so that the average is calculated on only non-zero months. If O/As have only 10 months of data, the average must be calculated on only those 10 months.

The utility company requests O/As use their form for the release of information; is this okay?

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The release form included with the notice is a sample. Owner/agents may use their own release form, or a release form provided by the utility provider.

What documentation will an O/A be required to submit with a utility analysis and request for approval of a utility allowance (UA)?

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The O/A shall submit backup information that demonstrates how s/he calculated the new utility allowance(s). HUD/CA has discretion to determine the documentation needed to support the utility allowances.

Some examples of backup information include:

  1. Copies of the tenant data received from utility providers, this is typically in summary format; or
  2. Copies of the printouts indicating a summary of monthly data if the tenant was able to obtain data online from their utility provider for the previous 12 months, or 10 months if the case may be; or
  3. If the O/A obtained actual monthly utility bills from a tenant, the O/A may submit a spreadsheet summarizing the average of the monthly bills. Actual utility bills may be requested at the discretion of HUD/CA. These bills, regardless of whether they are provided to HUD/CA, must be retained by the owner for three years;
  4. At the discretion of HUD/CA, there may be cases where a combination of the above will need to be performed.

What is the effective date of this notice?

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The implementation schedule is based on the contract anniversary date. If that date falls within the first 180 days after the publication of the notice (6/22/15), then the Owner/Agent (O/A) has a choice—s/he can choose to follow the new methodology or follow the existing methodology. If the contract anniversary date is more than 180 days after the publication of the notice, s/he must follow the methodology in the notice.

What is the timing of the issuance of the Utility Allowance Factor (UAF)?

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The UAF is a component of the OCAF and so will typically be published yearly when the OCAF is published.

What would be the historical time period to use for the new analysis?

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The notice indicates that when rate increases cause UAs to increase 10% or more, an owner can submit the following evidence of the change: (1) utility bills from the month prior to the rate change and the first month after, or (2) other verification of the increase from the utility provider. So, in that case, the owner isn’t looking at historical data, but actually justifying the rate increase with the most current data.

When a change in utility rates results in a 10% or more increase in the UA, how do O/As compute the new allowance? Do O/As simply apply the % increase to the existing UA?

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Yes, O/As would apply the utility rate increase to that component of the UA allowance, e.g., electric rates go up 15% so if the UA for the property comprises both electricity costs and gas costs, O/As would apply the 15% to the electricity component of the UA.

When a resident vacates an apartment and another resident moves in, the utility company will only release the information for the current resident. Even if the apartment was vacant for only a few days, we may not have 10 months of usage for the new resident. How do O/As handle that?

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In years when UA baseline calculations are anticipated, make every effort to collect information for the vacating resident prior to their departure. Ten months of utility data is needed for the same unit, but a change of resident during data collection does not impact the analysis. In other words, O/As could have 5 months of utility data for one resident and 5 months for another resident in a baseline analysis. If O/As cannot obtain the information for at least 10 months, O/As should not use the unit in the sample.

When calculating annual income from social security and/or supplemental security income, do I include the “cents” (gross $710.45) in the monthly calculation?

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Yes. Refer to the HUD Handbook 4350.3, REV-1, Change 4, Chapter 5, Section 1, Paragraph 5-6, I & J.

When completing a baseline analysis, is there a limit to the age of data used to make the analysis?

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A utility analysis should be prepared four to six months prior to the anniversary date of the contracts, with submitted data covering the prior 12-month period. Thus, at the time of contract renewal, the data used in the utility analysis to support the utility allowance would generally be no more than 18 months old.

When is eligibility for a utility allowance phase-in determined?

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Utility allowance phase-in eligibility is determined at the time of the first baseline analysis after implementation of Housing Notice 2015-04 only. At this time, the total decrease should be examined to determine if the decrease is more than 15% or $10 from the last utility allowance provided.

When is my complaint closed?

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We close all concerns once we receive confirmation from the tenant and completed work orders from management are signed and dated by both parties.

When should I send special claims?

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All claims must be submitted 180 days from the date the unit was ready for occupancy.

When will the UAF be effective?

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Going forward, Utility Allowance Factors will be effective on the same date as the OCAF, which is typically February 11 of each year. Factors for 2017 will be released at the same time as the FY 2017 OCAF.

Where can I find KHC-owned / REO properties?

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You can find our available inventory on the Property for Sale page. This includes single-family homes scheduled for Master Commissioner (real estate owned, or REO) sales across the state, as well as select multifamily project properties open for bids.

Where do I send special claims?

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Best practice is to send them to pbcaspecialclaims@kyhousing.org

Which utility allowance calculators are HFA approved?

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The notice intentionally does not identify HUD-approved tools as the field is changing regularly. This is the pertinent language in the notice:

“The energy consumption model must, at a minimum, take into account specific factors including, but not limited to, unit size, building orientation, design and materials, mechanical systems, appliances, and characteristics of the building location. Second, the

utility estimates must be calculated by either (1) a properly licensed engineer or (2) a qualified professional approved by HUD.”

One example, however, is the CUAC tool, which is available for use in California, from the website of the Tax Credit Allocation committee. For the specific question regarding approval by HFAs, O/As would need to contact the relevant HFA directly.

Will the UAF be applied automatically to the previous year’s utility allowance?

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No, HUD systems will not automatically apply the UAF to the previous year’s utility allowance, nor is it the PBCA’s responsibility. Utility allowance regulations require an owner to “submit an analysis of the project’s utility allowances” for review and approval each year. This requirement extends to the factor-based years in which an owner will show how the factor was applied and identify the resulting utility allowance recommendation.

With the worksheet protected - how can O/As change to accommodate the same unit type i.e., 3 BR & 3 BR TH?

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An unprotected version has been posted to HUDCLIPS. (Password is Sharkey)