Visiting KHC

If you need to visit Kentucky Housing Corporation’s (KHC) offices, we want to ensure that you have a smooth experience. Please help us by following the information below.

View of entrance for KHC's Main Building.

Save Yourself a Trip

Most questions or requests can be addressed by phone, email, or right here on our website. Before visiting our Frankfort office, we highly encourage you to use our Contact Us page to find the right department or to use our self-service portals.

Contact Us

Visitor Information

If you must visit our office, please select an option to see how KHC can help you while on-site.

For KHC Mortgage Customers

Making a Mortgage Payment

We highly encourage you to use our online or automated phone system to make payments. 

If you must bring a payment to the office:

  • You may place your payment in our secure drop box, located just inside the main entrance. This is available 24/7.
  • Please bring your monthly payment coupon(s) with you.
  • Write your loan number on your check or money order.

For your safety, please do not bring cash. We accept personal checks, money orders, or cashier’s checks.

In-Person Assistance

If you need in-person assistance from our Mortgage Servicing staff (e.g., for insurance claims or loss mitigation), please call ahead to schedule an appointment. This ensures that the appropriate staff will be available to assist you.

For Housing Choice Voucher (HCV) Participants

Using the Online Resources

Most of your needs can be met online or by contacting KHC’s Tenant Assistance Programs (TAP) team.

HCV RentCafé Portal
HCV Contacts

In-Person Assistance

Should you prefer to visit our main office, please note:

  • We have a device in our main lobby that may be used for completing your annual and interim recertifications.
  • HCV staff will be able to assist upon request. The front desk staff can provide additional guidance based on your visit.

To ensure the safety of our staff and our guests, all visitors and vendors who enter beyond the main building lobby must register at the front desk.

All visitors must wear a visitor identification sticker while on KHC's campus. Please sign in upon arrival and sign out upon leaving.

Parking and other details can be found below.

Plan Your Visit

KHC's main campus is open to the public, but some services require an appointment. See the visitor information above for more details and how to schedule a visit, if needed.

Below you'll find more about KHC's campus, closings, parking, and policies.

Address

1231 Louisville Road Frankfort, KY 40601

Hours

8 a.m. to 5 p.m. ET Monday – Friday

Holiday Closings

Please check our Corporate Calendar for upcoming holiday closings to help plan your visit.

Parking and Entrances

  • For guests making mortgage payments or other business matters, there are visitor spaces in the front of KHC’s main building where you can enter.
  • For guests attending large meetings, the first two rows of parking will be available just outside of the west annex building, across from the main building. Signs stating "Reserved Parking" will be posted the day of the meeting for your convenience to help you locate the proper parking area.

Please check the attached map of parking and where to enter.

[MAP]

Tobacco-Free Campus

KHC is a tobacco-free campus. Therefore, there are no smoking receptacles located on the property. Cigarettes, smokeless tobacco products, and e-cigarettes are not permitted.