Why am I having trouble making a payment online?

FAQ Content

There are several reasons why you may be having technical issues making your payment including: 

  • A web browser that is out of date. To access eStatus Connect®, you will need to install or upgrade to one of the following supported browsers: Internet Explorer 10+, Mozilla Firefox 11.0+, Google Chrome, or Safari 6+; 
  • The page is being blocked. If you are using public internet, or your employer's connection, this page may be filtered; or,
  • Too many people are accessing the page at one time. 

 

KHC recommends that you download the latest version of a supported browser. You may visit What’s My Browser to quickly see what version you are operating and visit the site at home. 

 

If you have made several attempts to pay your payment, please call KHC’s Customer Care Services at 800-633-8896, extension 290.

FAQ Category