How do I order a payoff statement?

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Payoff statement requests can be made by:

  1. Contacting Customer Care Services toll free at 800-633-8896, extension 290. 
  2. Requesting a payoff through our online web portal

Please note that your principal balance is not a payoff quote. If you have more than one loan with KHC, a separate payoff quote is required for each loan. 

Payoff funds must be sent in the form of a money order, certified check, cashier’s check, or attorney’s escrow check. Personal checks will not be accepted for payoff. 

 

Third party agencies must send a written request for payoff with the borrower’s signed authorization to Customer Care Services by fax at 502-564-5430 or by email at CustomerCare@kyhousing.org.

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