Current Homeowners > FAQs

​​​​Frequently Asked Questions (FAQs)

  1. There are several reasons why you may be having technical issues making your payment, including: a web browser that is out of date (to access eStatus Connect®, you will need to install or upgrade to one of the following supported browsers: Internet Explorer 10+, Mozilla Firefox 11.0+, Google Chrome, or Safari 6+); the page is being blocked (if you are using public internet, or your employer's connection, this page may be filtered); or too many people are accessing the page at one time. KHC recommends that you download the latest version of a supported browser (you may visit What’s My Browser to quickly see what version you are operating) and visit the site at home. If you have made several attempts to pay your payment, please call KHC’s Customer Service at 502-605-1318.
  1. Payments are due on the 1st day of each month, unless otherwise specified in your Note.
  1. Please make sure to include your loan number on your check or money order. To avoid late charges, make sure KHC receives your full payment on or before the due date indicated on your coupon.

    Mail payments to:

    1225 Louisville Road
    Frankfort, KY 40601
  1. The overnight mailing address is:

    Attn: Loan Servicing Department
    1231 Louisville Road
    Frankfort, KY 40601
  1. Make sure to include your KHC loan number on any correspondence and mail them to:

    1225 Louisville Rd.
    Frankfort, KY 40601
  1. Payoff statement requests can be made by contacting a Customer Service representative toll free at ​800-341-5622, extension 290. Please note that your principal balance is not a payoff quote. If you have more than one loan with KHC, a separate payoff quote is required for each loan. Payoff funds must be sent in the form of a money order, certified check, cashier’s check, or attorney’s escrow check. Personal checks will not be accepted for payoff. Third party agencies must send a written request for payoff with the borrower’s signed authorization to Customer Service by fax at 888-895-1724 or by email at

  1. Effective April 15, 2020

    Please wire all funds as follows:

    ABA # 083000108 – PNC Bank, NA, 101 South 5th Street, Louisville, KY 40202
    Account # 3004361245 – Kentucky Housing Corporation Deposit Clearing
    OBI (Originator to Beneficiary Information) – Borrower name, address and loan number (if available)

    Please note proper credit will be delayed if the originator to beneficiary information is not included.

  1. For single family loans: 888-895-1724
    For multi-family loans: (502) 564-5708

  1. Requests for replacement books require a written request and a fee of $5 in the form of check or money order. Make sure to write your KHC loan number on the payment and mail to: KHC, 1225 Louisville Road, Frankfort, Kentucky 40601.

    Do not delay payment while waiting for your replacement book. Simply write your KHC loan number on your check or money order and mail it to: KHC, 1225 Louisville Road, Frankfort, Kentucky 40601.

  1. To sign up for automatic payments, click on Make a Payment under My Account or complete and sign the Automatic Clearing House (ACH) Agreement form which is located under Resources.

  1. Complete and sign the Automatic Clearing House (ACH) Agreement form which is located under Resources.

  1. Complete and sign the Automatic Clearing House (ACH) form which is located under Resources.

  1. Payments may also be made by using the Automated Payment by Phone System at 703-857-2117 which is available 24 hours a day. There is a $5 charge for this service.

    Payments can also be made with a representative at 800-341-5622, extension 216 during business hours of 8 a.m. - 5 p.m. ET. The fee for this service is $10. Your payment will be withdrawn from your specified bank account. Spanish speaking customers please dial extension 702.

    You will need the banking institution’s transit routing number, checking account number, and your KHC loan number when using either payment by phone methods.

    Please note that federal law requires us to inform you that any information you provide to us can be used in the collection of your debt.

  1. Contact our Collection Department toll-free at 800-341-5622, extension 216.

  1. Complete and sign the Mailing Address Change form which is located under Resources.

  1. Fee Schedule

    Amortization Schedule$10
    Copy of Note$5
    Copy of Mortgage$5
    Copy of Survey$5
    Payment History (current year and prior year free) $5
    Replacement Copy of 1098$5
    Replacement Copy of Annual Disclosure$5
    Replacement Coupon Book$5
    Fax Fee$5
    Duplicate Payoff Quote (within six-month period) $5
    Verification of Mortgage$20
    Other DocumentsCall Customer Service at 800-341-5622, extension 290 for fee amount
  1. To determine if your loan is assumable, please contact Customer Service at 800-341-5622, extension 290.

  1. 1098 forms will be mailed by January 31 of each year.

  1. Payment books are sent annually by January 31 of each year.

  1. Please contact Customer Service toll-free at 800-341-5622, extension 290, Monday through Friday between the office hours of 8 a.m. to 5 p.m., ET; TTY 711; or email

Stay Connected:

© Kentucky Housing Corporation
For more information, please contact:

Kentucky Housing Corporation
1231 Louisville Road, Frankfort, KY 40601
502-564-7630; 800-633-8896 (KY only); TTY 711
Equal Housing Provider