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Housing Counseling Agency Guidelines

Housing Counseling Agents Guidelines

All KHC approved counseling agencies must meet the following guidelines:

  1. Non-profit Status: Agency must have non-profit status and must submit evidence of this status as demonstrated by Section 501 (c)(3) of the Internal Revenue Code.  Evidence of pending approval of non-profit status is also acceptable.
  2. Fifty (50) Client Rule: Agency must counsel at least fifty (50) clients during each twelve month period.  This may be a combination of both group participants and one-on-one counseling clients.
  3. Community Base: Agency must have functioned for at least one year in the geographical area that it will serve.
  4. Language Skills: Agency counselors must be fluent in the language of the clients they serve.  Agencies must seek to provide program benefits to persons with limited English proficiency (LEP) through translation and interpretive services.
  5. Knowledge of HUD programs/local housing markets: Agency must have a working knowledge of relevant HUD programs and the local housing markets.  This is so that a counselor can inform the client in detail regarding what housing is available for which the client is eligible, how the client should applies for the housing, and the rights and responsibilities of all parties involved in the particular housing transaction(s) (leases, mortgages, notes, contracts, etc.).
  6. Community Resources: Agency must have established working relationships with community resources to which it can refer clients who need help that the agency cannot offer.
  7. State/Local Requirements: Agency must meet all state and local requirements.
  8. Facilities: Counseling facilities of the agencies must meet the following:
    1. Located in the community of the target population;
    2. Provide privacy for all one-on-one sessions;
    3. Public transportation is within easy walking distance (where available);
    4. Operating hours include regular work hours and days and other hours and days when necessary to meet the needs of working clients.
    5. Ease of Access for disabled and elderly persons, or be willing to meet with such persons at an alternative location;
  9. Comply with KHC’s Fraud Policy

Application Process

Organizations meeting the requirements listed above may apply to become KHC approved housing counseling agencies.  The application process is as follows:

  1. Provide the agency’s written counseling work plan that details its processes and procedures for individual counseling, group education, data integrity, reporting, records management, and outreach/marketing initiatives.  The work plan should also describe how the agency meets the requirements above.
  2. Provide a copy of the agency’s most recent 12 months counseling activity reported on HUD form 9902.
  3. Provide a list of all counseling staff.  The list should include staff name, # of years experience counseling, and most recent 12 months of training completed.
  4. Return all documents to KHC Homeownership Counseling Department, Attn: Housing Counseling Manager, 1231 Louisville Road, Frankfort, KY 40601-6191.