KHC has the following objective that it wants the Work to fulfill, and it will be the Vendor's obligation to ensure that the Work meets these objectives:
KHC is requesting bids for an ITIL (Information Technology Infrastructure Library) compliant IT Service Management solution to provide services and support in managing a tier 1 service desk. KHC desire is to provide a single point of contact, tier 1 services (i.e.; receive initial calls, triage calls, trouble shoot and resolve service issues and refer unresolved calls to appropriate tier 2 and 3 support groups) for approximately 240 users. This solution should assist in advancing towards greater organizational maturity in IT Service Management through a thoughtful implementation of ITIL best practices.
For more information, contact:
Kentucky Housing Corporation | 1231 Louisville Rd., Frankfort,
502-564-7630; 800-633-8896 (KY only); TTY 711