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Due to changes Western Union has implemented in processing Quick Collect payments, Kentucky Housing Corporation will no longer participate with this payment method, effective October 1, 2020.

You can still pay in the following ways: 

  • FREE online payments at 
  • Automated Phone System – Dial 703-857-2117 or 800-341-5622, opt. 3. You will need your loan number, and there is a $5 charge per loan to use this service. 
  • Check by Phone – Call 502-605-1317 or 800-341-5622, opt. 6. You must have the routing and account number for your checking account, and there is a $10 fee for this service. 
  • U.S. Mail – Use your monthly coupon from your payment booklet and mail your payment.  
  • Drop-Off – We have a drop box just inside our main entrance that is available 24 hours a day. Please do not leave cash in the drop box. If you are paying with cash, obtain a money order and place the money order in an envelope with your payment coupon or write your loan number on the money order.

Protecting Your Information

In November 2019, KHC experienced a brief, limited security breach potentially impacting a very small percentage of individuals doing business with KHC. Those individuals were notified directly in early 2020, and to KHC's knowledge, no customers have been impacted by the breach. In response, KHC quickly cut off unauthorized access and implemented heightened security measures to prevent a similar event in the future. 

If you have questions or concerns regarding this matter, please contact us at 502-564-7630, extension 164, or 800-633-8896, extension 164. You may also write to Kentucky Housing Corporation, Attn: Deputy Executive Director – Business Services, 1231 Louisville Road, Frankfort, Kentucky 40601.

As a reminder, KHC encourages our customers and partners to remain on guard against identity theft and fraud.  You may obtain additional information regarding steps you can take to avoid identity theft from the following:

  • Transunion –; 833-395-6938
  • Equifax –; 888-548-7878
  • Federal Trade Commission –
  • Kentucky Attorney General –; 888-432-9257

Also, please always be cautious in responding to texts, emails, calls, or other forms of contact claiming to be KHC. If someone contacts you claiming to be from KHC regarding your mortgage loan, please contact us. KHC is not related to Mortgage Protection ServicePlease read this important notice. 

Problems Processing Your Payment?
If you are having trouble making your payment online, wait at least 30 minutes and try again. For more information about technical issues with making a payment, visit our Frequently Asked Questions (FAQs)​ page.

Make a Payment

Single Family Loans This button will take you to the online payment system. First time users must register by entering your loan information and setting up a login and password. You will be able to check your payment due dates, loan balances, payment history, and even make your payments online.

Multifamily Loans Multifamily loans are accessed here.  You will be able to check your monthly/annual payment due dates, loan balances and payment history.  If you are unable to view your loan you will need to contact Multifamily Servicing 800-341-5622 extension 256, 346 or 432.