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If you are a borrower who has not been affected by COVID-19 or are still receiving your normal income, please continue to pay your mortgage. If you are a borrower affected by COVID-19 due to employer shutdowns, layoffs, reduced hours or illness of yourself or a family member which has affected your ability to pay your mortgage please contact our Loan Servicing Department at 502-605-1317 for assistance options that may be available.

KHC is working with its federal mortgage partners to closely monitor the situation and will provide updated guidance, as available.

Protecting Your Information

KHC recently experienced a brief, limited security breach that could have potentially compromised the social security numbers of a very small percentage of individuals doing business with KHC. Those potentially impacted have been notified directly. KHC quickly cut off unauthorized access and has implemented heightened security measures to prevent an event like this again in the future. 

As always, KHC encourages our customers and partners to remain on guard against identity theft and fraud.  You may obtain additional information regarding steps you can take to avoid identity theft from the following:

  • Transunion –; 833-395-6938
  • Equifax –; 888-548-7878
  • Federal Trade Commission –
  • Kentucky Attorney General –; 888-432-9257

Should you have questions or concerns regarding this matter, please do not hesitate to contact us at 502-564-7630 x301 or 800-633-8896 x301. You may also write to Kentucky Housing Corporation, Attn: Deputy Executive Director – Business Services, 1231 Louisville Road, Frankfort, Kentucky 40601.

Also, please be cautious in responding to texts, emails, calls, or other forms of contact claiming to be KHC. If someone contacts you claiming to be from KHC regarding your mortgage loan, please contact us. KHC is not related to Mortgage Protection ServicePlease read this important notice.​

Problems Processing Your Payment?
If you are having trouble making your payment online, wait at least 30 minutes and try again. For more information about technical issues with making a payment, visit our Frequently Asked Questions (FAQs)​ page.

Make a Payment

Single Family Loans This button will take you to the online payment system. First time users must register by entering your loan information and setting up a login and password. You will be able to check your payment due dates, loan balances, payment history, and even make your payments online.

Multifamily Loans Multifamily loans are accessed here.  You will be able to check your monthly/annual payment due dates, loan balances and payment history.  If you are unable to view your loan you will need to contact Multifamily Servicing 800-341-5622 extension 256, 346 or 432.