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Mortgage Servicing Contact Information:

Nationwide: 800-341-5622
Local: 502-564-7630
TTY: 711
Fax: 502-564-5430 for Single-Family Loans
502-564-5708 for Multifamily Loans

Extension List for Departments of Mortgage Servicing:

Customer Service: 290
Taxes and Insurance: 223
Delinquent Accounts: 216
Loss Mitigation: 312
Bankruptcy: 327
Foreclosure: 391
Real Estate Owned: 228
Automatic Funds Transfer: 411
En Español: 217
Multifamily: 256, 346


If you have any questions regarding your mortgage account, please contact our office during our normal business hours of 8 a.m. to 5 p.m. ET, Monday through Friday.