MONDAY, MAY 14
9:00 a.m.-4:00 p.m.Pre-Conference EIV Class3:00-5:00 p.m.Early Check-InTUESDAY, MAY 15
8:00 a.m.
Check-In Open8:30-9:45 a.m. - Breakout SessionsMaintenance – Conservation Maintenance
HD Supply
Covers conservation repair techniques, including different lighting alternatives, repairs to make plumbing fixtures more efficient, and conservation of and alternatives to chemical use.
Service Coordinator – Cliques and Bullying
M. Queen Bailey, LCSW, CASP, PSC
Explores the effectiveness of cliques in senior retirement communities and how they can add to your health and wellness programming. Discover how to recognize bullying behavior in our communities and successful ways to prevent and decrease the behaviors from occurring.
General – Integrated Pest Management (IPM)
James Wilson, Ph.D., CPM, Director of Housing and Assisted Living, Christian Care Communities
An IPM Plan is an effective and environmentally-sensitive approach to pest management that relies on a combination of common-sense practices. Mr. Wilson will share his company’s experience during the IPM process.
General – Legal Update
Bob Kuhnle, HUD Louisville Chief Counsel
Focuses on potential legal problems that may affect housing communities.
General – EIV Updates
Bonnie Wilpon, Pawa House of Florida/PMCS
Covers updated EIV requirements since the last conference. Discuss the highlights of HUD Notice 2011-21 and Change 4 (if released) as well as changes in the online system.
General – Fair Housing
Gianni Solari, Vice President, Solari Enterprises, Inc.
Learn how fair housing affects everyone. Discussion will include best practices for the on-site staff. We will review protected classes, marketing, and general requirements.
10:00-11:15 a.m. - Breakout SessionsMaintenance – Conservation Maintenance (Continued)
Service Coordinator – Best Practices
Dan Fagan, Director, National Church Residences
Learn new and innovative ways to help your residents. Network with other service coordinators and discuss your best practices.
General – News From Washington
George Caruso, President of SAHMA and Executive Vice President and Chief Knowledge Officer, Edgewood Management Corporation
Hear what’s happening on Capitol Hill, as well as with the Administration, HUD, the United States Department of Rural Development, and the Internal Revenue Service as it pertains to affordable multifamily housing.
General – KHC Updates
Stacie Sutton, Director, Project-Based Rental Administration, KHC and Nancy Mathews, Assistant Director, Project-Based Rental Administration, KHC
Hear about important rules and regulations to be in compliance because what you do, and how you do it, is important to the residents you serve.
General – EIV Updates (Repeat)
General – Dealing with Difficult Residents
Sue Streck, Compliance Consultant, Sue Streck Enterprises, LLC
As the manager, you have a lot of contact with your residents. Join us for this enlightening session on conflict and resolution and make your own life easier.
11:30-1:45 p.m. - Luncheon11:30a.m.-12:00 p.m. - Opening Remarks
12:00-12:45 p.m. -
Lunch
12:45-1:45 p.m. Keynote Speaker
M. Queen Bailey, LCSW, CASP, PSC
An author, speaker, professional trainer, and coach in the field of personal growth, Queen delivers with an infectious attitude about life, and an impeccable calling of service. With over 25 years’ experience as a social worker, currently working in the field of aging, she is recognized as a "social change agent" who encourages everyone to live their most exciting life.
2:00-3:15 p.m. - Breakout SessionsMaintenance – Kitchen Appliances
HD Supply
Hear about the most common service requests for the refrigerator, dishwasher, and range (gas or electric), along with their solutions.
Discuss repair safety and appliance repair versus replacement.
Service Coordinator – Conflict Resolution
Dan Fagan, Director, National Church Residences
Learn effective ways of dealing with the conflict between residents, as well as between yourself and management or residents.
General – Preventing Burnout and Enhancing Professional Boundaries
M. Queen Bailey, LCSW, CASP, PSC
Get tips and techniques for preventing burnout and ways to improve your professional boundaries and take them to the next level.
General – KHC Updates (Repeat)
General – TRACS 202.D Planning
Bonnie Wilpon, Pawa House of Florida/PMCS
Scheduled for a 2012 summer/fall release, this latest TRACS version looks at the major changes in 50059s and vouchers, and explores the newest interpretations and clarifications of the TRACS fields.
General – Writing Property Policies
Sue Streck, Compliance Consultant, Sue Streck Enterprises, LLC
Be in compliance with federally-assisted programs. Learn to write different policies, procedures, and plans. Having policies in place will ensure everyone knows the rules and all are treated equally.
3:30-4:45 p.m. - Breakout SessionsMaintenance – Kitchen Appliances (Continued)
Service Coordinator – Helping Difficult Residents
M. Queen Bailey, LCSW, CASP, PSC
How much should service coordinators try to support residents when they don’t want help? Discussion includes how much time, effort, energy, and passion should be put into convincing a resident that their best interest is at heart.
General – Affirmative Fair Housing Marketing (AFHM) Plans
Gianni Solari, Vice President, Solari Enterprises, Inc.
Tips on using Form 935.A and review of 12/2011 changes.
General – Meth Awareness
Bryan Bishop, Co-Owner, LawMan Security & Consulting
Hear about the tools, equipment, materials, and methods commonly used to produce methamphetamines.
General – TRACS 202.D Planning (Repeat)
General – Problems with Pesticides
Environmental Protection Agency
Discussion about current issues with using various pesticides.
5:30-10:00 p.m. - Evening Event5:00 p.m. - Cash bar opens. Events begin.
5:45 p.m. - Dinner service begins.
Join in an old fashion hoedown where you can win fabulous prizes, sing karaoke, ride the bull, and try your hand at animal calling for a "split the pot with the charity" prize. Donations to the conference charity for bull riding are strongly encouraged. Be sure to roundup your friends because all contests will be judged by attendees.
WEDNESDAY, MAY 16
8:00-10:00 a.m. - Check-In Open8:30-9:45 a.m. - Breakout SessionsMaintenance – Meth Awareness
Bryan Bishop, Co-Owner, LawMan Security & Consulting
Hear about the tools, equipment, materials, and methods commonly used to produce methamphetamines
Service Coordinator – Veterans Affairs (VA) Aid and Attendance Benefits and VA Service-Connected Disability Benefits
Dean Carver, Kentucky Department of Veterans Affairs
Come join this session to learn how to simplify the VA benefit process.
Elderly – Management’s Response to Bedbugs
James Wilson, Ph.D., CPM, Director of Housing and Assisted Living, Christian Care Communities
Bedbugs are taken to the next level in this discussion. We know what they look like, causes, symptoms, epidemic, etc. In light of HUD’s guidance, what are housing providers going to do about it?
Owner/Agent – Meeting the Challenge of HUD 2530 Reporting and Recent Changes
Denise Murphy, HUD Secure System Specialist and APPS Expert, Murphy Consulting
Learn why, when, and where a HUD 2530 is required, as well as how to meet HUD’s regulatory requirements for previous participation reporting and clearance. Hear about common mistakes and what HUD looks for during their review. Specific requirements for management agents and nonprofit owners will be highlighted with recent HUD changes.
Tax Credit/Multifamily Rental – Multiple Subsidy Issues
Gianni Solari, Vice President, Solari Enterprises, Inc.
Explore property management challenges, how to juggle the requirements of program combinations on a single property, and now to stay in compliance with each program.
Family – Advanced Managers: Plowing Around Advanced Occupancy (Part 1)
Carson Hayes, President and CEO, Lenzy Hayes Inc. and Hayes-Gibson International
Focus on ways for the advanced property manager to combat today’s most complex issues. Discuss HUD updates, realistic approaches to resident retention, ways to foster resident compliance with lease and house rules, how to get more out of your maintenance staff, methods to deter crime in multifamily housing, and how to foster community pride.
Novice Managers – Work Smarter, Not Harder
Rita Gilbert, Compliance Manager, Gene Glick Company and Deb Lubic, Compliance Specialist, Compliance Software Trainer, and Tech Support, NDC Real Estate Management
Covers application processing, including EIV, verifications, and citizenship documents.
10:00-11:15 a.m. - Breakout SessionsMaintenance – Problems with Pesticides
Environmental Protection Agency
Discussion about current issues with using various pesticides.
Elderly – Money Follows the Person
Lora Henderson, Money Follows the Person Specialist, KHC and Ann Hollen, Social Work Manager, Kentucky Department of Medicaid Services
Learn how Kentucky Transitions (Money Follows the Person) allows eligible individuals to transition from institutional settings back into the community.
Owner/Agent – HUD’s APPS
Denise Murphy, HUD Secure System Specialist and APPS Expert, Murphy Consulting
Hear the importance of HUD’s Active Partners Performance System (APPS) in ongoing property operations, access troubleshooting, and system navigation. Discover proper way to create baselines and the importance of checking organizational structures, flag reports, and Schedule A lists of previous participation. Includes the popular segment iREMS versus APPS.
Tax Credit/Multifamily Rental – Top Ten Compliance Issues
Gianni Solari, Vice President, Solari Enterprises, Inc.
Covers the top compliance issues and how to avoid them in the future.
Family – Advanced Managers: Plowing Around Advanced Occupancy (Part 2)
Novice Managers – Income Calculation
Rita Gilbert, Compliance Manager, Gene Glick Company and Deb Lubic, Compliance Specialist, Compliance Software Trainer, and Tech Support, NDC Real Estate Management
Bring your calculators and learn how to work through income, medical, and asset calculations in this income and 50059 calculation workshop.
11:15-1:45 p.m. - Lunch / Trade Show
2:00-3:15 p.m. - Breakout Sessions
Maintenance – Customer Service
Sue Streck, Compliance Consultant, Sue Streck Enterprises, LLC
Receive tips and techniques for providing residents, team members, and guests with good customer service on your property.
Service Coordinator – Avoiding Scams: Tip-offs to Rip-Offs
Lori Farris, Mediation and Senior Protection Branch Manager, Kentucky Attorney General’s Office of Consumer Protection
Explore the latest consumer scams and how to avoid being a victim.
Elderly – Preparing for an EIV Review: From Seed to Harvest
O’Ryan McCray, Compliance Specialist, KHC
Learn effective policy development and maintenance, required discrepancy documentation, on-site review requirements, and efficiency tips.
Owner/Agent – HUD Updates
Janet Estey, HUD Louisville Office
Get the latest HUD updates as they relate to property owners and management agents. Also, information will be given regarding Kentucky Transitions (Money Follows the Person) and green retrofitting.
Tax Credit/Multifamily Rental – Compliance Updates
KHC Compliance Staff
Learn about the new changes and updates that will affect your multifamily-Low Income Housing Tax Credit (LIHTC) rental apartments.
Family – Gangs and Drugs
Detective Gary Huffman, Gang Coordinator, Louisville Metropolitan Police Department Narcotics Intelligence Division
Discussion will focus on current gang-and drug issues and concerns.
Novice Managers – Inspections and Organizations
Rita Gilbert, Compliance Manager, Gene Glick Company and Deb Lubic, Compliance Specialist, Compliance Software Trainer, and Tech Support, NDC Real Estate Management
Covers annual apartment inspection requirements and file organization.
3:30-4:45 p.m. - Breakout SessionsMaintenance – Fair Housing
Sue Streck, Sue Streck Enterprises, LLC
Session will heighten awareness of maintenance staff about fair housing and how it affects the apartment industry and your company.
Service Coordinator – Bingocise®
Dr. Crandall, Assistant Professor of Kinesiology and Health Promotion, Kentucky Wesleyan College
What do you get when you combine bingo, college students, seniors, physical activity, and lots of FUN? Bingocise®!
Elderly – Occupancy Issues
Carson Hayes, President and CEO, Lenzy Hayes Inc. and Hayes-Gibson International
Join Mr. Hayes for an interesting round of occupancy topics related to elderly/special needs housing.
Owner/Agent – HUD Secure System: Best Practices, Troubleshooting, and Risk Management
Denise Murphy, HUD Secure System Specialist and APPS Expert, Murphy Consulting
Examination of HUD Secure System roles, coordinator and user registration, access problems, best practices, and security policy considerations. Learn how to use HUD’s online system as a risk management tool to proactively monitor HUD flags. Includes the
popular segment: How to avoid having to call the HUD Help Desk.
Tax Credit/Multifamily Rental – TDCS Updates
Tim Carpenter, Senior System Analyst, KHC and Veronica Ramsey, Compliance Officer, KHC
All programs that receive multifamily funding from KHC should come and learn about the updates to Tenant Data Certification System (TDCS) Phase 2.
Family and Novice Managers – Preparing for an EIV Review
O’Ryan McCray, Compliance Specialist, KHC
Learn effective policy development and maintenance, required discrepancy documentation, on-site review requirements, and efficiency tips.
5:00-10:00 p.m. - Dine Around / Networking
Join other conference attendees at one of the excellent downtown Louisville restaurant choices. Just sign up at the conference check-in desk by 12 noon on Wednesday, May 16, so we know to expect you. Reservations will be made by the conference committee based on the number of people that sign up for each restaurant. Each person is responsible for their own dinner cost.
THURSDAY, MAY 17
8:00-8:30 a.m. - Coffee, Tea, Pastries
8:30-9:00 a.m. - General Announcements
9:00-10:00 a.m. - Closing Address
Jane Herlong, CSP, Humorist/Speaker
Enjoy a presentation filled with heart and sole! Taken from her book, Bare Feet to High Heels, Jane shares her journey from the farm, to being labeled "dyslexic," to the runway of the Miss America Pageant, and beyond. Jane’s stories are guaranteed to make you laugh and maybe even cry a bit while striving for your personal best! She will tell us how to use the power of humor to deal with problems and how to empower your life to handle stress.
10:00-10:15 a.m. - Break
10:15 a.m.-12 noon - Awards/Auction Winners/Charity/Prizes/KHC, HUD, and SAHMA Drug-Free Poster Awards Presentation
Stay for the prize drawings (including a 50" flat screen TV donated by OPC Pest Control), awards, and the silent auction top bidder announcement. You must be present to win a prize, so bring your badge to the closing session. The results of conference fundraising efforts will also be revealed.